Intense Technologies: Digital Platform for Personalizing and Digitalizing Customer Engagement

Madhavi, Marketing Head

Financial and banking sectors have been embracing digital platforms for customer engagement only recently. These enterprises are doing so in order to overcome numerous challenges while catering to their customers’ demands of digital service enablement. For financial institutions to stay relevant in the digital era, they need to be customer centric and deliver improved customer experience at every touch point of the customer journey. Working in this direction, Intense’s digital business platform is focused on the digitalization of customer experience life cycle. Talking about the positioning of the company, Marketing Head, Madhavi says,“ Intense Technologies is helping financial institutions build competitive edge by providing a platform for personalizing and digitalizing customer engagement.”

The company’s solutions helps enterprises to enhance their customer experience, reduce operational expenses and improve revenues by automating customer communication, customer on boarding, customer self-service,financial reconciliation and every other aspect of customer interaction with physical and digital channels. Digital platform of Intense Technologies helps Fintech companies to explore new business models by collaborating seamlessly with other players in the ecosystem. With the capabilities of Artificial Intelligence and Robotic Process Automation, the company is developing enterprise applications that can be deployed in shortest time and reduce operational costs. Intense Technologies’ solutions are well equipped with data management capabilities that help financial
institutes to bridge data and process silos without replacing existing legacy infrastructure.

Digital platform for optimizing the Customer Interfacing Processes
Intense Technologies helps optimize and contextualize the customer experience across the digital services with the help of its UniServe™ NXT platform. Every bank and financial institute operates in its unique ways and out of the box, one size fits all solutions cannot meet the individual requirements of every organization. The advantage of suite of customer engagement solutions being available on DevOps platform like UniServe™ NXT is that it offers flexibility for enterprises to model their processes in customized way and take advantage of advanced technological capabilities like low-code, data virtualization, Business process management, configurable UX design to deploy enterprise applications in shortest timelines while reducing operations costs.

"Intense Technologies is helping financial institutions build competitive edge by providing a platform for personalizing and digitalizing customer engagement"

Helping Clients Evolve as they Grow
As a technology partner of financial services companies, Intense Technologies provides them with a platform which helps them evolve as they grow. The modular architecture and DevOps capabilities ensure that the newer technologies are quickly made available as plug and play modules. Financial institutes can use the platform to navigate the digital ecosystems by building new business models and enabling their services through digital channels in a consistent way. Easy change management allows enterprises to scale and expand the scope of their applications quickly. Also, the company’s platform makes financial institutions become more agile in their processes.

Moving ahead,the company plans to take its innovation, UniServe™ NXT platform to the next level by focusing on enhancing its Artificial intelligence and analytics on Internet of Things to continue providing digital compelling customer engagement solutions.